Topic: This article will cover frequently asked questions regarding ePASS® registration, Okta, and the mandatory course that providers are required to complete in our Learning Center prior to completing assessments in ePASS®.
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What is Two-Step Verification (also known as Two-Factor Authentication or Multi-Factor Authentication) and why are we using it?
Two-Step Verification is the process of allowing access to an application or website after two factors are verified. Two-Step Verification is incorporated into ePASS® to provide an extra layer of security against unauthorized access to healthcare data should your password be compromised. In order to use Two-Step Verification, you will have to choose a second method of verification in addition to password - Okta Verify, Google Authenticator, SMS Verification or Voice Call Verification. A description of each verification method is below:
- OKTA Verify: uses an Okta Authenticator App to produce login codes needed when signing into ePASS®.
- Google Authenticator: Google App will produce a login code needed at the time of signing into ePASS®.
- SMS Verification: A SMS (text) message is sent with a code each time your ePASS® account is signing-in.
- Voice Call Verification: An automated phone call will occur each time your account signs into ePASS® and the phone call present a code.
What web browsers work with Two-Step Verification?
Two-Step Verification will require users to have recent versions of Chrome (Google), FireFox (Mozilla), or Edge (Microsoft). Safari and Internet Explorer are not supported, may not function properly and are not recommended for accessing ePASS®. Specific versions for supported web browsers are below:
- Google Chrome Version 80 or higher (recommended)
- Mozilla FireFox Version 78 or higher
- Microsoft Edge Version 81 or higher
What's the website URL for connecting to ePASS®?
Yes, connect to ePASS® using https://epass.inovalonone.com/. If you receive an error, please check with your network administrator to ensure the following URLs are whitelisted (not blocked or restricted):
Can a user switch the authentication option after the initial Two-Step Verification setup?
Yes, in order to do so please visit inovalonone.okta.com and follow these steps:
1. After logging in, select your name in the top right section of the web page and click Settings.
2. Select Edit Profile and you will be prompted to change your verification method.
How long before my ePASS® session expires, and do I have to complete Two-Step Verification every time a session expires?
A session will time out after 15 minutes of no activity. At that time the user will have to sign in again, which will include Two-Step Verification.
Can a landline phone number be used for voice-based authentication?
Yes, a landline phone will work with Voice Call Authentication. A mobile phone is recommended but not required.
I've registered for ePASS®, what do I do now?
After you've registered for ePASS®, you will need to complete our mandatory ePASS® Clinical Training eLearning course. Keep in mind that you will not be able to complete assessments until you've completed this training. Please be aware that you will be able to access this course 24 hours after you've registered.
How do I access the mandatory eLearning course?
Click on this link to access the course. This link will take you directly to the self-enrollment link to this course in our Learning Center. Please keep in mind that you will need to use the same credentials you use to login to ePASS® to access our Learning Center.
Why am I getting a 403 error message when trying to access the mandatory course?
You need to register for ePASS® first before you attempt to access our Learning Center. Once you register for ePASS®, you'll need to wait at least 24 hours to ensure you have access to our Learning Center.
Is there phone or email support for any issues?
ePASS® support is available by phone daily 8:00 AM – 8:00 PM EST and holidays 10:00 AM – 6:00 PM by calling 877-448-8125 or by email at epassSupport@inovalon.com. You can also use the Chat with Support feature directly from ePASS® located in our Knowledge Bot.